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Fran Horowitz, Abercrombie & Fitch CEO: The future of retail is small, efficient, omni stores, and they're located where the customer tells us. I get really, really excited about what this means in the operations of the business, using predictive analytics to help us forecast demand. They're worldwide, a zillion stores, and their operations and execution, aside from their merchandising, I think they're always on top of the game. I think you're going to see an interaction with someone in a setting that doesn't look like retail, but looks like a fantastic experience. Nicholas of Sam's Club: Another retail standard that is really going to be important beyond the customer is energy.

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☆ CIOs in 2023 Want to Know: Who’s Got Talent?
▼ + stars: | 2022-12-27 | by ( Isabelle Bousquette | ) www.wsj.com time to read: +5 min

As the information technology talent gap continues into 2023, chief information officers are augmenting recruiting efforts with new models like upskilling, job sharing and rotations as well as raising salaries and offering perks to retain workers. Some also believe the shifting economy could make it easier to fill vacancies, although the short term talent market remains challenging. “It’s been a source of should we, not deprioritize, but re-sequence the work that we’re doing,” Kroger CIO Yael Cosset said of the talent shortage. Duke Energy is developing certification curricula and joining with software companies on education programs to help internal talent learn new skills, said CIO Bonnie Titone. SHARE YOUR THOUGHTS What do you think CIOs can do to find and retain talent in 2023?

☆ Retailers Rethink In-Store Tech as Shoppers Return
▼ + stars: | 2022-12-19 | by ( Isabelle Bousquette | ) www.wsj.com time to read: +4 min

Retailers during the pandemic poured investments into e-commerce, as many questioned whether shoppers would ever return in full force to physical stores. E-commerce is now 16.4% of all retail shopping, down from 18.8% at the height of the pandemic, according to the National Retail Federation. Photo: The Kroger Company“There is an opportunity to remove the friction,” said Mr. Cosset. “It’s never enough.”In addition to cost barriers, Mr. Cosset of Kroger said it is also wise to hold back on some investments based on what the consumer actually wants. But privacy concerns coupled with the cost of large-scale camera installation make it impractical, Mr. Cosset said.

☆ Investors Cool on Internet-of-Things Startups, a Tech Conduit for Retailers
▼ + stars: | 2022-11-15 | by ( Angus Loten | ) www.wsj.com time to read: +5 min

Slumping markets have investors pulling back from funding startups that make internet-connected devices for retailers, threatening to choke an innovation pipeline for emerging tools like smart shopping carts and inventory management robots. Total venture-capital funding for startups developing IoT technology specifically for retailers is on pace to drop 65.1% from 2021 to $188.2 million by the end of the year—one of the hardest hit subsectors in the IoT market, the firm said. Like most commercial software applications, connected devices in recent years have become an integral part of retailers’ day-to-day operations. He said the company would continue to invest in these and other tech tools that help customers, despite tougher economic conditions. IoT technology is critical for the food company, Mr. Basu said, because it also enables Goya to implement cybersecurity projects in its plants.

☆ What Kroger, Walmart, Target learned from China's Alibaba about grocery's future
▼ + stars: | 2022-09-25 | by ( Rebecca Fannin | ) www.cnbc.com time to read: +5 min

Kroger has adopted an omnichannel strategy, integration of offline or in-store sales with online orders and logistics. They looked at the New Retail model born in China for complete integration of offline and online channels," he said. But the action was jumpstarted when Amazon bought Whole Foods Market in 2017 and began introducing several advanced technologies to streamline in-store shopping, a shift that also spread to large retailers Walmart and Target. Kroger digital sales gained by 8 percent in the second quarter of 2022, while in-store and online combined gained 5.8 percent from a year earlier. He pointed out that "half of Kroger's app stores are bringing in incremental business and half are cannibalizing in-store sales."

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